BoltDesk AI — Operated by BoltDesk LLC
Last Updated: May 17, 2026
These Terms of Service ("Terms") govern your access to and use of the services provided by BoltDesk LLC ("BoltDesk AI," "we," "us," or "our"), including the website boltdesk.ai and all associated AI-powered call answering, AI chat, lead qualification, appointment booking, follow-up automation, review management, and CRM tools (collectively, the "Service").
By subscribing to or using the Service, you ("Client," "you," or "your") agree to these Terms and the Privacy Policy. Our Data Processing Agreement is available on request. If you do not agree, do not use the Service.
"End User" means a caller, chat user, website visitor, or other individual whose information is processed through the Service on the Client's behalf.
"Client Data" means information provided by or on behalf of the Client to the Service, including business information, configuration data, and any End User data processed on behalf of the Client.
"Subprocessor" means any third party engaged by us to process Client Data.
"DPA" means our Data Processing Agreement, available on request.
BoltDesk AI provides an AI-powered front office platform for service businesses. The Service includes: AI voice agents that answer inbound phone calls 24/7; AI-powered chat for website visitors; automated lead qualification and data capture; appointment booking with calendar integration; automated SMS and email follow-up; no-show recovery; review request automation; CRM pipeline and lead management; reporting; and a white-labeled mobile application.
The Service is built on top of third-party platforms and providers, including HighLevel Inc. and its subprocessors. Where you purchase or use a domain through the Service, the underlying domain may be managed via HighLevel's domain infrastructure, and HighLevel may manage that domain's resolution, transfer, and dispute resolution as set forth in HighLevel's terms.
The Service operates as an intake and communication automation platform. It is not a substitute for legal, medical, or other professional advice. BoltDesk AI is a technology provider, not a law firm, healthcare provider, or financial services firm.
You must be at least 18 years old and authorized to bind the business entity you represent. You represent and warrant that:
We may immediately suspend or terminate your account for breach of this Section.
You agree to keep account information accurate and current and to safeguard your credentials. You are responsible for all activity under your account. Notify help@boltdesk.ai immediately if you suspect unauthorized access. We may require multi-factor authentication.
The Service is currently offered at a flat rate of $497 per month, including the features described in Section 3 with no per-call charges, no setup fees, and no fixed usage caps, subject to the Fair Use Policy in Section 6.4 below. We reserve the right to change pricing with at least 30 days' advance written notice, effective at the start of your next billing cycle following the notice period.
Upstream pricing pass-through. The Service depends on third-party platform providers (including HighLevel Inc.) and telephony/messaging providers (including LeadConnector / Twilio). If any such provider materially increases its rates or surcharges that affect the cost of providing the Service, we may pass through such increases on at least 30 days' written notice. Materially affected pricing changes include changes by HighLevel to its standard pricing for plans that grant access to features comparable to those offered through the Service, and changes to per-message or per-minute communication surcharges by our telephony partners.
Subscription fees are billed monthly in advance on the same date each month via the payment method on file. Fees are exclusive of any taxes, which are your responsibility.
If a payment fails, we will retry over the following 7 days. After multiple failed attempts, we may suspend your account until payment is resolved. We will notify you by email of payment issues.
The Service is designed for ordinary commercial front-office use by service businesses. Although we do not impose fixed usage caps, the Service depends on third-party providers (telephony, voice synthesis, conversational AI) whose costs scale with usage. Accordingly:
Except where required by applicable law, all fees are non-refundable. Service is delivered digitally and resources are consumed upon activation. If you cancel, your access continues through the end of the current billing period.
You may cancel at any time by contacting help@boltdesk.ai or through the dashboard. Upon cancellation:
You will complete an onboarding form providing necessary business details. You represent and warrant that:
Contact list certification. For any contact list you upload (for review requests, follow-up campaigns, no-show recovery, or otherwise), you certify by uploading that:
We may, in our reasonable discretion, request documentation of consent before enabling outbound messaging features. Uploading a list constitutes a representation that the certifications above are true; misrepresentation is a material breach of these Terms.
We aim for accounts to be operational within 24-48 hours of receiving a complete onboarding form. Timelines may vary.
The AI agents are artificial intelligence systems, not human beings. While designed to sound natural and professional, they are automated technology and may produce unexpected outputs. We do not guarantee that AI agents will handle every call or chat interaction perfectly.
The Service is configured by default to record and transcribe calls and to play a recording disclosure message at the start of each call. You may not disable the disclosure without contacting help@boltdesk.ai and providing written confirmation that an alternative compliant disclosure is in place.
You are responsible for compliance with all federal, state, and local call recording laws applicable to your business and to the jurisdictions of your callers, including the laws of states requiring all-party consent (currently including California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington).
If an End User asks whether they are speaking with a human or AI, the AI agent is configured to truthfully disclose that it is an AI assistant. You agree not to modify this behavior to misrepresent the AI as human. You also agree to comply with state and federal AI disclosure laws (including, without limitation, California's bot disclosure requirements (Bus. & Prof. Code §17941), Utah's AI Policy Act, the Colorado AI Act (effective June 30, 2026), and any others applicable to your jurisdiction or industry).
You acknowledge that the Service may record voice communications. Neither we nor our primary infrastructure provider extracts, generates, or stores voiceprint embeddings or biometric voice identifiers from call audio, and we do not perform cross-call speaker identification or caller matching at any layer of the Service. Recordings of calls are stored by our telephony subprocessor, not by us directly, and are not used to build voiceprint databases or perform biometric identification.
If your business requires the Service to operate in compliance with the Illinois Biometric Information Privacy Act (BIPA), the Texas CUBI, or any other biometric privacy law applicable to a caller, you remain responsible for obtaining any required written notice and consent from such individuals before they interact with the Service.
The AI agents are designed to collect information, qualify leads, and book appointments. They are configured not to provide legal, medical, or financial advice. You acknowledge that:
You will not use the Service to make, or as a substantial factor in making, "consequential decisions" as defined under the Colorado AI Act (effective June 30, 2026), comparable laws, or the EU AI Act, including decisions concerning employment, housing, education, financial services, healthcare, insurance, essential government services, or legal services access, without entering into a separate written agreement with us regarding compliance obligations and risk management.
The Service uses third-party AI providers including HighLevel Inc. and its AI subprocessors. You agree to comply with HighLevel's then-current Artificial Intelligence Acceptable Use Policy and any equivalent policies of our other AI subprocessors as they may apply to your use of the Service. We will provide a current summary of these restrictions on request.
The Service sends SMS and email on your behalf to phone numbers and email addresses you provide. You, not BoltDesk, are the "sender," "telemarketer," and "advertiser" of all messages initiated through your account for purposes of the TCPA, CAN-SPAM, the Florida Telephone Solicitation Act, and other applicable communications laws. BoltDesk is a technology platform that transmits messages at your direction.
You represent and warrant that, before initiating any automated SMS or email through the Service:
Consent infrastructure provided by us. We provide standard opt-out language (STOP for SMS; unsubscribe links for email), maintain opt-out lists at the account level with cross-channel propagation, and may refuse to send messages we reasonably believe violate applicable law.
Complaint-triggered suspension. If your account receives a material volume of carrier complaints, spam reports, or opt-out requests as a percentage of outbound volume (as determined by carrier feedback or our own monitoring), we may, without notice, suspend outbound messaging from your account pending investigation. We may resume messaging after you provide documentation of consent posture satisfactory to us. Repeated triggers may result in termination.
Acknowledgment of risk allocation. You acknowledge that the TCPA and analogous laws impose statutory damages of $500–$1,500 per non-compliant call or text, that those damages can support class actions, and that the risk of such claims arising from your use of the Service rests with you. Your indemnification obligations in Section 17.1 cover all such claims.
You are responsible for: complying with all laws applicable to your business and industry; obtaining all consents and providing all disclosures required for call recording, SMS, email, and data collection in your jurisdiction(s); maintaining appropriate insurance for your business (including, where you use outbound SMS or marketing features, telecommunications/TCPA liability coverage); reviewing AI interactions periodically for quality and accuracy; documenting and retaining consent records for outbound messaging; promptly notifying us of any issues, errors, opt-out failures, or compliance concerns; and cooperating with us if we receive a regulatory inquiry, complaint, or legal demand related to your use of the Service.
You agree not to use the Service to:
We may suspend or terminate access immediately and without notice for material violations of this Section.
The Service, including all software, AI prompts, workflows, templates, designs, and content provided by BoltDesk AI, is owned by BoltDesk LLC and our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your business during the subscription term. You may not copy, modify, distribute, sell, or create derivative works.
You retain ownership of Client Data, including your business name, branding, contacts, and call recordings. You grant us a limited, non-exclusive, royalty-free license to use Client Data solely as necessary to provide the Service to you and as described in the Privacy Policy and DPA. We will not use identifiable Client Data to train or fine-tune AI models for our own purposes or for other Clients.
If you provide ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service. You are not required to provide feedback. Feedback should not include confidential information; if it does, you authorize our use to the extent reasonably necessary to act on the feedback.
Our processing of personal information is described in the Privacy Policy. With respect to End User personal information, you are the data controller (or "business" under California law) and we are the data processor (or "service provider"). Our DPA, which is incorporated by reference and available on request, governs our processing obligations and your instructions to us. Where you require a counter-signed DPA, execution is available on request.
We target 99.5% monthly uptime for the core Service, measured outside of scheduled maintenance and circumstances beyond our reasonable control. Sustained material failures to meet this target will, on written request, entitle you to a service credit equal to up to 10% of one month's subscription fees per impacted month, capped at three months' fees in any 12-month period. Service credits are your sole and exclusive remedy for availability issues.
The Service depends on third-party providers including HighLevel, Twilio/LeadConnector, voice synthesis providers, conversational AI providers, and calendar APIs. We are not liable for outages, errors, or other issues caused by such providers, except to the extent we have a contractual remedy from them that we will reasonably pursue and pass through. You acknowledge that our recovery rights against upstream providers are limited (for example, HighLevel caps its liability to BoltDesk at the fees paid in the prior 3 months and requires claims to be filed within 3 months of the event), and that any pass-through to you of such recoveries will be similarly limited. Where service availability is affected by an upstream provider failure, the Service Credit in this Section 15 is your sole and exclusive remedy.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Exclusions from the cap. The following are not subject to the cap: (i) your obligation to pay fees; (ii) breaches of confidentiality obligations; (iii) the indemnification obligations in Section 17 (including, for the avoidance of doubt, the IP infringement indemnity in Section 17.2); (iv) gross negligence, willful misconduct, or fraud.
You agree to indemnify, defend, and hold harmless BoltDesk LLC and its officers, directors, employees, and agents, and our upstream platform providers (including HighLevel Inc., its affiliates, and its subprocessors), from third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and the full costs of defense, regardless of outcome) arising out of or related to:
You agree to cooperate fully in our defense of any covered claim and to maintain insurance reasonably sufficient to satisfy your obligations under this Section. The defense costs we incur prior to your acceptance of tender are recoverable from you.
We will indemnify, defend, and hold harmless you from third-party claims that the Service, as provided by us and used as authorized in the Agreement, infringes a U.S. patent, copyright, or trademark of a third party. Our obligation excludes claims arising from: (i) Client Data, (ii) your modifications to the Service, (iii) use of the Service in combination with non-BoltDesk products, where the claim would not have arisen but for the combination, or (iv) AI outputs to the extent the alleged infringement results from prompts, content, configuration, or instructions provided by Client. If we receive such a claim, we may, at our option and expense: procure a license, modify the Service, or terminate and refund prepaid unused fees. This Section 17.2 states our entire liability and your sole and exclusive remedy for IP infringement claims.
The indemnified party will give prompt notice, allow the indemnifying party to control the defense, and provide reasonable cooperation. The indemnifying party may not settle in a manner that imposes obligations or admissions on the indemnified party without consent.
We maintain commercial general liability and cyber liability insurance with limits commensurate with industry standards for our size and risk profile. We will provide a certificate on reasonable written request. You agree to maintain insurance appropriate for your business, including TCPA coverage where applicable.
Each party may receive Confidential Information from the other. The receiving party will: use Confidential Information only as needed to perform under the Agreement; protect it with at least the same care it uses for its own (no less than reasonable care); and not disclose it except to its personnel and advisors with a need to know who are bound by confidentiality obligations. Confidential Information does not include information that is or becomes public without breach, was known prior without obligation, is received from a third party without restriction, or is independently developed. Disclosures required by law are permitted with prior notice where possible.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict of laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
Before filing arbitration, the parties will attempt good-faith informal resolution for at least 30 days following written notice describing the dispute.
Any dispute arising out of or relating to the Agreement that is not resolved informally will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures (or, by mutual agreement, the American Arbitration Association under its Commercial Arbitration Rules), before a single arbitrator, in English. The seat of arbitration will be, at Client's election made in the demand for arbitration, either (a) Wyoming or (b) the state and county of Client's principal place of business, with hearings conducted by videoconference where requested by either party. Judgment may be entered in any court of competent jurisdiction.
Disputes will be resolved on an individual basis only. You and BoltDesk waive any right to participate in a class, consolidated, collective, or representative action.
Either party may bring an individual small-claims action within the court's jurisdictional limits, and either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent infringement or misuse of intellectual property or breach of confidentiality.
Any cause of action or claim either party may have arising out of or relating to these Terms must be commenced within one (1) year after the event giving rise to the action or claim was, or reasonably should have been, discovered; otherwise, such cause of action or claim is permanently barred to the extent permitted by applicable law.
We may modify the Agreement. Material changes will be communicated by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you object, you may cancel before the changes take effect.
We may suspend or terminate your access to the Service if: you breach these Terms; your payment is more than 30 days overdue (after at least one written notice and a 7-day cure opportunity); we reasonably believe your use creates legal liability for us or harm to other users or End Users; or we are required to do so by law. We will provide 30 days' notice of termination unless the breach is material and requires immediate action, in which case we may terminate immediately with notice.
On termination, your right to use the Service ends. Sections that by their nature should survive (including IP, indemnification, limitation of liability, confidentiality, dispute resolution, and these survival provisions) will survive.
In the event of termination for cause attributable to you, no refund will be issued.
Neither party will be liable for delay or failure to perform (other than payment obligations) due to circumstances beyond reasonable control, including natural disasters, acts of government, epidemics or pandemics, civil unrest, terrorism, war, internet or telecommunications failures, third-party service provider outages, supply chain failures, or cyber attacks not caused by the affected party's failure to maintain reasonable security.
If you are a law firm or legal services provider, you acknowledge that:
BoltDesk LLC
Mailing Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: help@boltdesk.ai
Website: boltdesk.ai